Uns****ed Agents!!

Unhelpful agents!!!!!

Yesterday evening around 18:19pm I reported a FAULTY meter in my unit in Fleurhof Views Complex . I was assigned Ref CP*** and was promised a Technician will come through with a turn-around time of (4-6hrs) I waited until I fell asleep woke up this morning and called again @06:18am and another consultant assured me that a Tech will come through as the one who was assigned yesterday evening failed to complete the Calls which were assigned to him. Two hours later no technician in sight I call again and assured one has been assigned and my query has been escalated. I give it another two hours and call this time around I speak to Lebo who tells me the are yet to assign my call which was logged more than 16hrs ago!!!! Are we taken seriously by these power utilities. I do not have a Debt with CityPower as I am a prepaid customer. !!! Can we please be treated fairly and with some RESPECT as customers..!! I sit here with a 30days-old infant that needs formula ,what do I feed her in this cold weather!!! Extremely Disappointed in the manner my complaint is being handled by Citypower!!! To top it all you spend hundreds on calling their call Centre.!!