Unnacceptable delay to Switch to Pre-Paid Electricity

<p>Good day</p> <p>I'd like to know why there have been a litanny of issues regarding my switch to Pre-Paid electricty</p> <p>I initially app**** on 14 April 2016 and followed up on 11 July 2016 (CP59101) to find out what the delay could have been. Another 3 months went by. A technicial was dispatched on 25th and 26th October 2016 and he managed to start the process of conversion, however there was a problem with the Pre-paid unit I was given as it seemed faulty. He said he would return. In the meanwhile he closed the call assigned to him.</p> <p>I logged another call On 28 October 2016 (CP130173) and another technician was dispatched to sort our my unit, however he couldnt resolve it and proceeded to "by-pass" in order to keep our lights on. Again, he closed the call.</p> <p>I logged a third call on 31 October 2016 (CP132895) and now I am told that "the technician will get around to me sometime in the next week or two". This is completely unnacceptable!</p> <p>Could I get some assistance here, I have been more than patient (11 months waiting)? City Power advertises the advantages of going onto Pre-Paid electrity, but believe me I won't be telling any of my friends/colleagues to go onto it any time soon due to the apalling treatment I've received.</p> <p>Regards</p> <p>Ali Zulu</p>