Uncommunicated Install of prepaid meter

I arrived home tonight to discover a box with a customer interface unit in it.<br> Included was a prepaid electricity card from City Power and a brochure from a company named Empire Hexing.<br> No other instructions or guidance documentation given.<br> On further investigation I discovered that my old meter had been removed and replaced with a prepaid meter.<br> Here are my problems:<br> 1. No warning or communication about the installation<br> 2. I have no idea what to do next<br> 3. I phoned the city power helpline to be told they can't help me and told me I must speak to the project and given the *** that is only available during working hours<br> 4. I went to the city power website and the only option I have is register with a company called Prepaid24 - my read of their terms and conditions tells me I would be crazy to do so as clearly this is a third party service <br> 5. To compound the problem I have no view of what this joke will cost <br> 6. To top off the experience I have just received my electricity bill that is no less than R2000 higher this month - something that cannot be verified as you have removed my meter <br> Bottom line - INCREDIBLY BAD CLIENT SERVICE AND COMMUNICATION