unacceptable service

Yesterday evening i logged a fault in city power website for our family house in Malvern,there is a power fault,the reference code was cpweb669436,today the whole day i was making follow up on the issue,feedback i was getting was its on progress meaning its being attended to.My last call was around 16:00 as follow up.My father called me after he got an sms that the incident has been closed since there was no one in the property which is nonsense,there were contact numbers on the fault logging template even the home number.Why did the technicians not call when they arrived? I had to drive there this evening,and im told the technicians were there and never spoke to anyone then left.Even now i had to logg another fault on your website with ref number cpweb670788, all details are there and reason for the fault.Iam still gonna do follow ups and i expect better service and than the fault will be fixed.