the tipe of service we receive in sa is petathic

firstly we have been left in the DARK for THREE LONG AWEFULL days by city power while the people in the streets behind us and just one block up from us live their lives care free. the people not even bothering to pay their electricity have power every day. i called the company serveral times and than a goast technician appears and the lights go on for a few hours than off again. at 22:50 on the 03/02/2016 my husband calls the company again to get clearance as to what is happening. amanda answers the phone and she cannot hear a word we say yeh right! anyway we call again and rodine/rodene answers the phone and advises we are the accounts department OH PLEASE! at 22:50 at night go play in the sand. she decides to become rude to my husband! i mean where is the customer service in that? anyway we call again and came hrough amanda again who's still cant hear us clearly what a joke! we finaly get through to someone helpfull who advises technicians will assist between that time and 06:00 the next morning. 15min after that the neighbours right opposite up and the rest of the street has lights except us. city power! city power! the joys of having you in our lives HEY! I REST MY CASE!