Terrible service

I have sent a request to be called back as I needed to follow-up on a call that was logged with city power. I get a call but my phone only rings once and the call gets cut. This happened 3 times today. I decide to call in and get through to a lady called Zoli Hadebe who was really not the greatest to deal with. It seemed as if she wasn't interested in even taking the call. I explained and expressed my frustration as I'm not getting any joy from being transferred from pillar to post to not receiving a call. She told me I selected the wrong option and when I wanted to explain that I was transferred she then became rude and hung up on me. Is this how city power deals with customers?