Terrible customer service

Since from Friday, i have been trying to load electricity but keeps on getting the error that says we are currently experiencing issues validating your meter number. I went to city power offices on Monday, they said to me everything has been sorted out, right there by their offices i tried to load but still i couldn't buy kept getting the same error, the consultant by the name of Nomthandazo said the system will update i must give it some time, but nothing still. Today my husband was at their offices they said to him that they don't know when will the system finish loading we just have to wait. I took a day off yesterday to go to their offices but i couldn't get any help now my husband had to take a day off too and still we cant get help. What kind of service is this we are getting from city power? i mean we are paying a ridiculous service fee every month but still we are struggling to get that service being delivered to us?