S****py poor service from CITY POWER

I have through a series of calls and two ref numbers are still sitting without power as we speak. My question is what suck game is CITY POWER playing with its customers. It takes them 7 days and still no electricity. My issue started on Monday past of this week. I have spoken to the ward councillor regarding his matter and nothing is yet has been resolved done. City power and the city I hear is broke. Their brokeness is their problem my account is upto date.