'Smart' leads to 5x increase in monthly charges

Dear City Power,<br> <br> In March this year a new 'smart' meter was installed for our house. For two years prior to the installation our average daily electricity consumption was 16,9964KWH. Suddenly with the new meter our average Daily consumption shot up to 57,113 and then the next month to 94,747. As result, our rates and taxes bill increased from an average of between R2000 - R3000 per month to an average of R10,000 per month. On the 29th of July i first logged a case ***. It took over 80 minutes on the phone to log this case, with such rude service from the call centre agents that it was escalated to the Manager on call, Vuyo. The case was not resolved and was logged again REF ***. This again was not resolved, saying there is nothing wrong. I was forced to go to your contact centre in Fredman drive where the 'resolved' call was investigated. An agent was sent, checked the Water meter instead of the electricy meter and found everything to be perfect. I logged another case, also not resolved, yet i am forced to pay between R8000-R10000 every month or be cut off. Now i have been sent to your centre in Boysens to request a meter test? Unacceptable service