Shape up!!!!

I have been reporting a power outage with Citypower for the past 3days and to date Im still waiting for a technician. I have been following up with a ref number whereby I have to call more than 20times before I can speak to a consultant not to mention the long hold. Can someone pls attend to my complaint and issue because this is my third day on unpaid leave because I'm permanently on remote working. REF NUMBER: CP***. Can we be attended to please as I stand to loose my job here. Here below are the names of the consultants that I've have spoken to thus far

Edmond @ 15:00pm on 28/02/22 Thembeni@ 23:00pm on 28/02/22 Shelly@ 01:20am on 01/03/22 Rudzani @ 06:40 on 01/03/22 And all have promised me that the matter has been escalated and prioritized.!!!!!!!!!!