*********** service delivery city power

What a disgrace to humanity. Call was logged on Friday 12th May still to date, Sunday night 14th May electricity is still not on . There is old people and a baby that needs attention from the use of electricity and for 2 days and counting electricity has been off. I logged a call have a reference number and just get told it's been attended to . Why do we pay rates in this place for this *********** service .