REFUND UNITS

They changed our meter for prepaid in December 2024 without informing us two days before that I loaded electricity FOR R350 WHICH IS 75UNITS. when I asked how do i get my refund they informed me that I must call the call center and they will assist. That did not happen. I then went to the office in Booysens and spoke to the Manager Mr Event who promised that he will refund me. Well, that has not happened and I am tied of calling him and him not replying 🙄 😒 😑 That is alot of unit that I lost out on.