Ref number ***0 and CPWEB 757560

We lost power on Friday the 17th of July around 7pm, until now today Monday the 21st @ 17h30 as I am typing this I have logged queries more than once with *** and CPWEB757560, and the 1st call was to have been resolved, whereas the 2nd call is still pending.<br> When I phoned for the 5th time this morning I was told that they cant find the Key to the Box, where the problem is and the supervisor could not supply the key to the team responsible for that area. We have meat in the fridges that is getting rotten and in this cold weather this is inhumane, where a matter meant to be resolved in a turn around time of between 1 - 4 hours can take more than 3 days, can SOMEONE PLEASE ASSIST>