Prepaid meter

I app**** for a prepaid meter in November 2015 and also paid the quote in the same month as per form you will get a call within 21 days which never happened after the 21 days I sent my brother Co owner of the house to go follow up he was given Thabisi Maloka email and number which I called several time and emailed twice no luck he went back in February 2016 and was told they will call us still no prepaid meter I took a meter reading and called the centre cause my reading was last dome in July 2015 I pay high estimated bills from then on the 2 April 2016 after giving the agent my reading I went to office I braamfontein to submit my reading and was told they don't accept it query was logged Vusi from city power did a reading on 4th April 2016 the same day I returned to City power booysens to check on my prepaid query then sameday they replaced my outside meter still no prepaid which I paid for months ago today I get a bill statement date 11 april 2016 still estimated what happened to Vusi reading is a mystery and still no prepaid Since November 2015 I understand Thabisi has nothing to do with billing but if my prepaid was sorted and installed I won't sit with this mess of an account