Pre-paid Meters

Today marks 4 MONTHS since i have gone to Roodepoort city power to pay for a Pre-paid meter, and to date have not received any information or delivery/installation of the unit, City Powers customer service SUCKS, they are useless, when i went there last week, i was given a woman's number Thabisile, who they said i should call, i have tried more than 50 times to get hold of her, to no avail and i have even sent an email, all i get is a automated response, but no one getting back to me with feedback, this really sucks!! Sick and tired of the run around and lack of feedback from city power, as if they are doing me a favour!!