Power outage

Call was logged pertaining power outage, reference number was issued then marked as "resolved" yet we still awaiting resolution as a result a repeat call was logged and to our surprise it was never assigned to a technician.

I spoke to Cliff whom advised allegedly the technician could not locate the area which I find very appalling, he managed to escalate the call and guess what still no joy :-( Called again, spoke to Lorraine and she made attempts as well to escalate the call to no avail. I'm still sitting in the house that has no electricity as a result I had to locate my family elsewhere because of the unbearable conditions. What's gobsmacking no courtesy call to date at least to acknowledge receipt of our call and that someone is working on it. Does one have to reside in the Northern suburb for this matter to be considered rather urgent? in conclusion, I must say the service is rather shocking.