poor service delivery

Since from this year started we have been experiencing a problem with our meter box,we cant put electricity on our meter box ,so every month we are supposed to call the city power agents to come and do it for us,we tried reporting the matter to city power for several times now but we still sitting with the same problem.Hence my mom is an old lady in this cold weather and this month because their call centre is always busy we cant get through and we cannot afford to call and spend R30 a day to make a phone call to city power WE ARE SITTING IN THE DARK for the past 4 days trying to call but no luck and people who don't buy electricity are enjoying themselves,As Imagine an old lady in this COLD.