Poor Service by Johannesburg Cty Power

The client services at Johannesburg City Power is pathetic, they are *********** to say the least. They refuse to take responsibility for the damage being caused to thousands of household electrical appliances as a result of their power surges. My claim was submitted to JCP in Nov 2014. I sent emails requesting feedback in Dec, Jan and Feb and was told that they were awaiting some report from their technical dept. The claim was only sent to Aon two to three weeks ago. Aon repudiated the claim without even investigating the matter. <br> <br> This is the response I received from them. <br> The Municipality is not liable for the consequences of any stoppage, failure, variation, surge or other deficiency of electricity from whatsoever cause. Where you allege the existence of negligence on the part of the City or Johannesburg/ City Power, kindly set these allegations out in the form of a letter and submit proof of such negligence.<br> In light of the above, we will not investigate your claim any further and have accordingly closed our file.<br> How can JCP not be held accountable for their negligence? They have to come up with preventative measures to ensure cable theft does not happen.