poor service

We bought a prepaid electricity box and they gave us a correct card with an incorrect box. We lodged a query last night in darkness and this morning when we checked how far the query was we discovered that according to the system it was resolved. No one contacted us but the matter was resolved according them. We lodged another query today so we were told it will be resolved within 4hours till now 7 hours later the matter has not been resolved . we are still in darkness. Poor service yet we paid for the service. Its winter and we will take a cold bath due to incompetence and unproffessional acts from City Power