Poor service

<p>I logged a call on Sunday to get my prepaid box fixed. I was told a technician would be dispatched to my house. I then called for the second time to follow up on my call and was told it would be escalated to the manager. Sunday passed with no service rendered. I called again on Monday and provided the ref number and was again told the matter would be escalated. Numerous follow ups were made but to no avail. Instead I was dismissed with the same excuse of escalating the matter to the operational manager. I am disgusted and disappointed by the poor service received from city power. No sense of commitment from the call centre agents coupled with incompetence and lack of customer service. </p>