Poor customer service

I’d like to express my frustration regarding the recent power outage. Not only was it inconvenient and disruptive, but it also seems like my concerns have been completely ignored. Despite reaching out multiple times for updates or any kind of communication, I've received no acknowledgment or response. This lack of accountability and disregard for customer concerns is unacceptable. I understand that outages can happen, but the complete lack of transparency and support is extremely frustrating. It's incredibly disappointing to feel this ignored, especially when it's affecting daily life. I've been calling City Power from Thursday 19 February 2025 till today 24th. Making about +/- six calls per day. My Ref no: CP***