Poor communication between staff members

My Electricity was cut off on the 10 of October I went to city power booysen Senzo was assist me he told me I must pay a fine of R10500 which I did pay by the cashier he saw proof of payment he told me that they will reconnect electricity within 72hours, a guy called Donie he was a team leader for that day or shift he then told me that he gave jobe technician a job cut to reconnect I called Jobe for follow he then told me he is busy with other staff he never came, after 72hours he told me that he cannot find my meter at store room by city power its missing he then later that day after I asked him that its more that 72 hours but still no electricity my meat its rotten he said city power do not have meter box they are out of stock but he will make a plan I must send him my mater number via SMS I did that and later that day he came and do temporary connection he never came back since that day am still waiting, on the 21 of November this technicians came and cut off my Electricity again, what happened to my mater box and my money?