Poor bad service

We've been struggling with power failure for the past month and a half now. We will have power for a day or two and we will go dor 3 to four days without electricity We are at No 45 Highgate Street Jeppestown. When we log a query with City power normally he will after so many hours send people to fix others will go without fixing saying they do not see where the problem was but we will be without electricity. On Monday we thought power was out due to loadshedding but when other neighbors confirmed that their power is back we realised that we have a problem. We logged a query at around about 17:59 on Monday we received a reference number CPWEB***. After 12 hours no one has come to check what was happening we logged another query at 06:15 and again received a new ref no CPWEB*** we followed up with this reference number the system keeps on saying our query has been updated up until 19:22 we received a massage saying our query has been closed meaning it has been attended to and resolved. But no one has came to fix anything we still have no power mind you that is day 2 without electricity. During the day one of the co owners in our complex went to City Power offices to log a query in person they told him that they were offline as soon as they are online.tjey will send him the reference number but up to now they haven't sent reference number or people to fix our electricity problem. We sent City Power area manager a whatsap because we've been trying to call him no luck his contact numbers are *** he read the message and blocked us. At 19:42 we again logged another query seeing that the other query has been closed without us being assisted we again received a new ref no CPWEB*** but again we are still waiting in vain. We have tried to engage the councilor but unfortunately he was voted out and the new one has not yet started working so we are si desperate we don't know what else to do. We are buying electricity but we do not have power.