Please city power do your job

Hi I had a have a problem with city power. I reside at Lehae phase 1 Meadow street. When I get home today at 8 :05 pm today. I just found found that my TV light have burned due to my opposite Nabough has collided the city power eletricity pole. I was told by my other Naboughs. So they told me that the have reported the matter to city power since at 6 pm. But till now they haven't come and I trieded to call them. they said they will come later at 12 am. It means tomorrow and the problem is that the cable's are on the ground and iam scared that the children can be electruted due to electrical cable that are on the the ground. If may be the can go and play on that side. So city power will be responsible for and damage or death due to this. So please can city power respond. Before any thing bad can happened.