Paid for prepaid 3 months ago

Good day<br> <br> On 31 December 2015, I went into the City of Joburg offices and paid (about R475) to have my Smart electricity meter converted to a Prepaid meter. I was told it would take 21 days (calendar days, not working days) to have this done.<br> <br> Today is 31 March 2016. After numerous phone calls in the last 3 months to City Power, they have confirmed over and over that the job to have the meter converted has been assigned to somebody (on 6 Jan 2016 according to an e-mailed screenshot) and they will perform the conversion soon.<br> <br> As of this moment, the conversion has still not been done. I have been given the e-mail addresses of various agents at City Power (including the head of City Power Randburg - Phumudzo Netshisaulu) and nobody has bothered to do anything even though I have an e-mail trail going back to 2 March 2016.<br> <br> Whether my complaint on Hello Peter will have any impact on this government department, I have no idea. What I do know, is that at this moment in time, City Power's inactions are tantamount to theft, as they have failed to live up to their contractual obligation.