Not repaired but ticket closed

<p>My house is wired with 3-phase electricity. On Monday night I "lost" the yellow phase.</p> <p> </p> <p>I immediately reported the fault (reference number ***) and was told that the fault would probably be repaired overnight. When I woke at 06h00 Tuesday morning - with the fault unrepaired - I contacted City Power and was told that the ticket had been allocated for repair.</p> <p> </p> <p>During the course of Tuesday afternoon / evening I spent more than two hours on the phone attempting to query the progress - if any - on the fault. I eventually spoke to an operator (around 21h00) who advised that the original technician had been unable to fix the fault and that the ticket had been handed to someone else.</p> <p> </p> <p>This morning [Wednesday] I woke at 06h00 to find the fault still unrepaired. I then spoke to City Power who told me that the ticket had been closed at 21h00 as "repaired".</p> <p> </p> <p>My only option was to open a new ticket (reference number ***) and to restart from scratch.</p> <p> </p> <p>It should also be noted that the City Power website ( www.citypower.co.za ) was down and therefore unavailable to log/query a fault. As was Twitter.</p>