Not a happy customer,Poor Service and bad behaviour from their call center agents

Hi my name is Menda from witpoortjie estates in roodepoort,i would like to lodge a complain ,I phoned city power yesterday at around 11:15,logging a call f, since I didn'And same thing happened to me few months ago and i only got t have electricity from 10 in the morning on Saturday up until now.And same thing happened to me 2 months ago and it took them 2 weeks to fix my electricity. And I spoke to Muhluri who was very rude on a call,and he ended up dropping a phone on me while I was talking to him.Today which is Sunday I phoned again and check since 24 hours that they said is their turn around time has passed without them allocating my call to anyone. And they kept on dropping the phone on me and I kept calling ended up talking to Mr Nkosi who said to me they will allocate my call and by tomorrow will get help.My problem is that the reference number is expired since they said 24hour and it passed why they didn't logged another call for me because last time same thing happened to me and they sends me a new reference I'm really tired of citypower don't know anymore we're will I get help if they keep on behaving like this to their paying customers. And what I really want to know from them,why am I always affected on this.