NO SERVICE / TOTAL INCOMPETENCE

<p>I have been struggling with a faulty pre-paid meter for over two months; I cannot see how much electricity I have left, and cannot load any more as it just shows ERROR-30. At first when I phoned the call centre; I kept on getting a list of instructions to re-boot the meter and kept on being told to leave it as it will return to normal. It never has. On the 24 Jan 2017; I insisted that someone comes out to look at it and got a reference number: CP 148-672, and was told to be patient. By the 16th if Feb my patience has run out; only to find out that "the call has been closed as the tecnicians called but no-one was home". I got another reference number CP 161-532; which was closed again without any service and after a very heated discussion with the call centre I was told "that there is no replacement meters available as they are on order from overseas" I got another useless reference number. I explained to the agent that I am very worried that I cannot load any electricity and that my electricity is only going to shut down, he said he understood and would "escalate the call". This call was again closed and on the 17 th of Feb; they said they could not call as they "have no address for my meter"; I gave them the adress for my unit again. On the 20th of Feb this call was closed again without getting any service and I got another reference number CP 163-538; this call was again "escalated to a supervisor"; it is the 23rd of Feb, still no assistance; still no technician; still no help; how long must we accept this utter lack of service from this useless entity in resolving this problem???</p>