No service today at All

Today I am trying to log a fault on a pole outside my aunts house. She is 74 and sitting without power. If we can't report it then it won't be fixed. You clearly have an unattended call centre cause we have received the same message over and over that you have high call volumes doesn't matter what time you call. There is no emergency number one can call. Your service is disgusting you clearly take no pride in your jobs but one is not surprised. I need someone to attend to this urgently