No service despite paying already

<p>We app**** for pre-paid electricity at the City Of Joburg Randburg office in December and paid an exorbitant amount. But when we called City Power in early Jan to follow up we were told that they never received an instruction for the COJ, however they will log it now and within 48 hours someone will call us to organise to come to the property. We were given ref no CP124307. Since then we have made at least 3 more calls to City Power and each time are told it is 'being escalated' but still no one calls us. We are at our wits end as we have paid the money but are getting no service.</p>