No Service

<p>My family and I have been sitting without power supply since Thursday 30/06/2016 and after numerious calls we are still without power today.It took my 6 calls to log a call and get service from the call centre which takes up 40 minutes being on hold and get my call answered.</p> <p>I called at 7h00 in the morning and the call centre prompt informs me that they are experiancing high call volumes at that time of the morning which is unbelieveable.</p> <p>My first call which I logged was never resolved but was closed by the technician at 3h00 on Satureday morning as fault resolved,cable fault and is resolved according to the call centre agent but i was still without power.</p> <p>I logged a new call on Sauterday 02/07/2016 @ 11h35 and was informed of an 1 to 4 hours response time.Called later the day after 5 hours with call centre agent putting me on hold and than dropping the call.Agent forgot to put me on hold properly and i could her in the background laughter and people have a good time and than my call was dropped.</p> <p>Called back and the agent than told me that she was knocking off and that i have to wait for the 18h30 shift to come in and I should call back than which i never did cause I had already spend R450 on prepaid airtime and I had run out of funds to get more airtime.</p> <p>I opt to log a call on line and which was quicker.</p> <p>Yesterday on this cold Sunday afternoon 03/07/2016 @ 13h00 city power technician arrived and I welcomed them.The technician informed me that the problem was at the power box on top of the pole which I had already figured out.</p> <p>He than said that they will return cause they need to check 3 more homes in my area experiancing the same problem which I agreed was ok.</p> <p>After a while they returned and informed me that the other properties was also affected by the same power box But unfortunately tehy can not access the box because they do not have a KEY to open the box.</p> <p>Not even 10 minutes after telling me this they leaved because they were in a hurry to get to another site not even thinking twice on how to assist with our power supply issues and with reassurance of returning to sort out the problem.</p> <p> </p> <p><br />The reason why I say no coordination because I was informed that there was a power outage in Lenasia not far from my area and that all the technician are assisting there.</p> <p>For real now ALL THE TECHNICIAN are assiting there how many technician does it take to replace one cable really now.</p> <p>I really dont know where they find these subcontractors just in for the money and not doing the job.</p> <p>As a tax payer I feel that this is very unfair that others get rich on our suffering and that is one of the biggest reasons why our country is going to the gutters.</p>