No meter but high estimates, billing - no meter

Good Morning <br> <br> It is to say the least appalling at the non communication and service we have received with regards to the email below.<br> <br> Not once since I have logged the first call in September regarding the meter that was missing has anyone investigated or even called to follow up. It is sad to say that after logging calls and following up all City Power said was pay the bill. <br> <br> We do not however need a smart meter anymore as we now have a prepaid meter. <br> <br> One just wonders how City Power can estimate when there is no meter to get readings from in the first place.<br> <br> Thank you<br> Chantelle <br>