no help since Thursday

Last week Wednesday, we had a power outage. On Thursday we realised everyone's power was back except ours. we later saw that our cable was cut. a call was logged with City Power, even followed up with a tweet and no help was received. The reference number was then updated to "completed" however nothing had been done. Another call was logged on Sunday morning and still nothing was done. My partner even went to the City Power offices in Lens and they said they would send a technician but didn't really seem interested. Can we please get some feedback and assistance. This is really not fair. The current reference number given is CPWEB **********