No feedback on calls logged and no way to escalate.

To Whom It May Concern,

I am writing to formally escalate a severe and ongoing issue with electricity supply in our area, specifically [Block/Area Name]. While power is routinely restored to surrounding neighborhoods after outages, our block remains neglected, often left in the dark for **days** after tripping incidents. This pattern is unacceptable: we are paying customers subjected to exorbitant tariffs, yet we receive no reliable service in return.

Despite repeated attempts to escalate the matter via your call center, the response has been appalling. Agents are dismissive, unprofessional, and provide zero tangible solutions. The call system itself is dysfunctional—customers are bounced between queue positions (e.g., 4th to 2nd, then back to 4th) without ever reaching a resolution. This reflects a blatant disregard for paying clients.

To summarize our grievances: 1. **Unjust Delays**: Our block is consistently last to be restored, waiting **3+ days** for power while neighboring areas recover promptly. 2. **Poor Customer Service**: Rude agents, broken escalation processes, and zero accountability. 3. **Unfair Billing**: Tariffs are charged without fail, despite the complete lack of reliable service.

We demand immediate action: - A detailed explanation for the discriminatory delay in restoring our power. - A permanent resolution to prevent recurring outages in our block. - Compensation for prolonged outages and wasted time spent chasing resolutions. - A formal apology and commitment to retrain staff on professionalism and urgency.

Sincerely, Tshediso ***