No electricity

Worst service ever, we have had an outage for over 5 days, when you call their customer service, they keep you on hold for over a long wait just to drop you immediately when they answer to avoid capturing tickets, when you utilise their website to log a ticket it is stating your information is incorrect and they attend to resolving matters at their own leisure. Worst decision ever for moving to Jhb, the service delivery is obsolete and none existent.

In March we had serious lightening and that led to the electricity tripping, they’d take at average 3 days to resolve the matter, the technicians would drive past by the house, not come out of the vehicle and close the ticket. When you release that they have driven past by, you’d pick up that the ticket was closed as they don’t even spend 2 minutes, you’d assume they are preparing to exist the truck to enter the yard, but realise they were just passing by and not their to assist.

You truly need to improve your service delivery, without electricity we are vulnerable to theft, as our security systems rely on electricity to function, outside the necessity within our homes.

Truly since last week Thursday (18 September 2025) to date 23 September 2025, no power and they give false updates, 6 days thereafter.