No Customer service although advertised as such

Hi City Power arrived at our complex yesterday while I was at work to disconnect power to unit 832. l live in 831. Low and behold - guess what they did. They disconnected the wrong units power (mine). Now the fun starts - how does one get this resolved. Try calling the "Call Centre". I have spent many hours on the phone listening to their music and getting through to a "consultant" at least 6 times in the past 30 hours (try beating that success rate). Frustration is - that is as far as one gets as they can do exactly nothing except "escalate" the problem to who knows where. They are not able to give you anyone else's number so that you can try and take it further. You are stuck with the call centre and a reference number. What a terrible experience...…………..