No care from city power. Roodepoort West

We have a problem,we haven't had electricity since Thursday,city power is not communicating to us,some kids depend on oxygen,they need electricity to survive,no nebs nothing,they don't care,they came on site on Thursday morning,that was the last time we saw them We are being neglected at Roodepoort West,no communication.we can't cook or do anything.and we have prepaid electricity and we don't owe them