My meter has an error and I'm not able to load electricity

My meter has an error and I'm not able to load electricity. I logged a call on the 26/06/2025. My ticket keeps being allocated and being Unallocated. On the 28th I received a call from a guy who informed me that the technician was coming to assist me,but the technician never came. When I called to follow up I was told that the technician has exhausted his budget and I must wait for Monday. I followed up with the call center and I was told that unfortunately there was no one who can assist me. I am really frustrated since the call is being escalated and I am not getting any assistance. The sad part is that people who don't buy electricity have electricity and I don't have while I spend almost R2000 every month on electricity. Up until now I don't have electricity.