Multiple calls logged with City Power in vain

It is with great dissapointment that I am writing this review.

Our power went off as well as two other neighbours. We logged two calls with City Power being CP*** and CP*** and each time we received sms's advising the matter has been resolved yet we still without power.

When we reply by sms to escalate we get a responding message "sorry, we could not find your call Please log a new call"

In these instances does the technicians claim to have tended to the matter and get paid for nothing while we "the paying customer" sit in darkness?

It is unacceptable to keep calling for a new reference number for the same unresolved issue.

We then found an email address of the area Manager George Nootvoort which is ***, however it would appear the email address does not exist yet it is on the web.

Please assist as we pay on time monthly without fail and this is the disgusting experiance we receive from City Power Reuven.