Meter Diconnection

Good day

I would like to lodge a complaint regarding a meter that was disconnected by on 06/10/2018 by City power. On 2017/08/05 I logged the above ref because my meter was not working, City power sent a technician who connected the power(Bypass) and promise to bring me back a new keypad and was to reconnect the power properly then but it never happened. I made contact with the Technician to come sort out the power but it never happened. I also visited Florida offices in November 2017 but I was not assisted.

City power has now came and disconnected me and took my meter and when I Query that I am told to pay R20 000 before I can be reconnected. I feel City power is not being fair and not willing to take part of its responsibility in the issue. Please assist.

Regards