Lies and incompitence

my prepaid meter unit shut down on Sunday afternoon , we then realised it required us to load units , as we attempted this it refuses for this to happen , I called the city power call centre and Lindi assured me that I would be seen too before the end of that day , nothing happened , I called the evening spoke to a very irritable consultant by the name of masechaba , of whom I out the phone down in her ear cse she was huffing and puffing at me over the phone , very rude. then I called yesterday morning and spoke to Nomawethu who said a technician was assigned to me and she was going to find out why he hadn't called me , she then said that a technician would call me by 11 yesterday morning nobody called , I called later the afternoon and spoke to Abongile and he assured I was going to be get help , last night I called at 18:30 and spoke to Dineo who said that my log was only given at the shift change at 6 yesterday but I was going to be helped before the evening ended , it is morning again and still nothing , this is disgusting service and I want help now I refuse to wait any longer I am with electricity for the last 4 days and I keep getting stories , this needs to be fixed.