INEFFICIENT SERVICE BY CITY POWER - PREPAID ELECTRICITY

On the 26th of April 2018, I app**** for the conversion of the conventional billing to prepaid due to the consistent incorrect billing by City of Johannesburg Metropolitan Municipality. I paid R 1 380.00 for the prepaid to be installed on my property. (Ref.No: CP ********** )

I was informed that the turnaround time is a maximum of 21 days, to date we are still waiting for the prepaid. I have been to City Power more than 5 times since applying , none of my visits seem to have helped. My wife went to City Power again on Wednesday, 12 September 2018, she was attended by Yolanda, who advised that the issue was resolved on the 16th of August 2018. She then got a confirmation from Lerato Mokoena that a technician would be sent to my property on Friday, 14 September 2018 without fail. However, after numerous calls to City Power call center, no technician was sent.

What is more frustrating is that the case was closed on their system, however, no one ever contacted us to check if the prepaid was in-fact installed. Where is their quality assurance to ensure that residents get the service they deserve.

We would like this matter to be given the urgency it deserves by City Power as we continue to experience the frustration of incorrect billing by City of Johannesburg from month to month with no solution. We want this matter resolved immediately as it has been now 6 months since we paid for the conversion. The service we are getting and the false promises are totally unacceptable. City Power needs to start giving residents of the City of Johannesburg the services they deserve and live by the Batho Pele principles that they display in their office's.

Extremely disgusted by this service!