Ineffective customer service

My electricity went out on Friday evening 3 July, due to a cable being disconnected in our street. We looked a call on 6pm and we are still waiting for technicians to come out, after they repeatedly close our calls saying it has been resolved when I follow up I am told it's been escalated, the supervisor is looking at it but yet nothing it is now Sunday 4pm,and still nothing this is pathetic especially when we pay our electricity diligently