I PAY CITY POWER FOR NO POWER

I am outraged with city power.<br> <br> I do not have power from the 22/07/15 at 15.00 because someone decided to cut my power, whose account is up to date and the person account that is not up to date still has power.<br> <br> I called 6 x and in the end I am told I have to wait 72 hours for reconnection and pay a reconnection fee!!!!<br> <br> How is it my fault when city power made a mistake???<br> <br> Now my 9 month old child has to suffer???<br> <br> This is pathetic!!!! <br> <br> I pay my account before time every month and most of the time I pay extra and this is how I get treated even after using my personal phone for a total of three hours calling in, who is going to pay my bill of R600 for calling city power?? I had to call CITY POWER for their mistake and now I am paying for my cell phone bill and I am paying CITY Power every month with no default for WHAT??? So that I have NO POWER??