I have lost power from the 5th of June tried calling then only got through to them on the 6th around 00:18am they gave me a turn around time of 24hour I kept on calling them

I have lost power from the 5th of June tried calling then only got through to them on the 6th around 00:18am they gave me a turn around time of 24hour I kept on calling them. Every time I’ll call to follow up I would get horrible service like the are doing me a favor in taking my call. I have a toddler at home my food is spoiled my son is sick he caught a cold. It is freezing cold. When I call I’ll be out on hold till I hang up with no response. They only say sorry Mam we did escalate and marked it as a priority.