I give up!

City Power just does not want to help us fix our prepaid machine. It has been about 10 months now since a power surge damaged our prepaid machine. We have been calling them, emailing them, going to the walk in centre...I'm convinced nobody really knows what is going on? Someone eventually came through in December, had a look at the machine and said they will attend to it in the new year...but no luck. I am sure they won't respond to this complaint but it will make me feel somewhat better to log it in any case. I'm flabbergasted at how they play ping-pong with their customers - back and forth, back and forth, absolutely clueless and could not care less. No consistency in the information they provide. One call centre agent will tell you one thing and another will tell you the complete opposite. One agent told us the walk in centre is open on Saturdays and when we went there, we were told they don't open on Saturdays. They are probably supposed to be open but maybe just don't care to open it. The incompetence has been absolutely shocking.