Hell with City Power

Hello, my name is Harriet a new resident from Lenasia South. On Wednesday my electricity units depleted and I tried to load but the box showed a 30 error. I called City Power on this number *** and was given ***. I informed the person assisting me that I had no electricity at all. He assured me that a Technician will come assist asap. Thursday morning I called again, I was assiated by a lady who informed me that my query was accepted on the system around 9 in the morning, she said she will escalate the matter. But still, no one came to assist. I called them again Friday morning and was informed that the Technician couldn't come because of the rain. Apparently they dont work when its raining. She assured me that someone will come. I waited but still no one came. Saturday morning I called the number, it was on voicemail stating the working days (from Monday to Friday). I searched for another number *** and called. The lady told me that the Technician tried calling but my phone was on voicemail. I told her that I dont have electricity, I charge my phone from the shop and wait the whole day for them to call but no one calls. She said she will escalate the matter. My Ref is CP***, she said someone will come assist. I waited and waited its now 5pm since I called them 08:47am. I have a 2 year old who needs soft porridge in the morning, I have a 12 year old who is on medication they eat bread from morning till night for the past 4 days. I just threw away meat that is now rotten. I really need assistance, if someone please can help me. It seems like moving to Lenasia South was a big mistake for me😭😭😭