Had to pay reconnection fees under duress

<p>Sometime back, my keypad stated giving me an error 30 problem. I reported the issue to City Power who sent a contractor to resolve the issue. He bridged the electricity and indicated that he would send someone to replace the faulty keypad. Nobody came and I kept following up on the call that I had initially logged. Recently an audit was conducted and City Power contractors were instructed to remove my meter and I pleaded and explained my predicament. I went personally to City Power in Booysens and tried to explain my situation with the agent and then to the supervisor, who also didn't want to reason with me. They stated that I needed to pay R10830 for re-connection fees, but I advised that my electricity and meter were both intact- I was merely there as a law abiding citizen, reporting on lack of service and didn't want any altercations with City Power, as my call kept getting closed without resolution.</p> <p>I was treated like a ******** and spent more than 4 hours trying to plead, when I finally gave in under duress and paid the amount. I have come to a dead end and have been ****** of R10830 which I did not have and had to take out on my credit card. I need this money to be refunded as the problem lies with City Power and their behaviour and attitude towards law abiding citizens is absolutely ********* and unacceptable. </p> <p> </p>