Great service from an articulate call centre agent

I called City Power to find out how I could go about changing from a credit account to a prepaid meter with City Power. The call was answered in a few seconds by Alpha. He explained the process to me in a very articulate manner. I decided that the swap sounded like a good idea and asked him to proceed. He logged the job card, taking all my details down without struggling to spell anything (including Bordeaux which foxes most call centres). He provided me with a reference number and signed off politely. What a super experience!