Good Service Received from City Power

On Monday evening just before 7pm we experienced a power outage. We initially thought our units were done (prepaid system) but then we were unable to load our purchased tokens. After inspecting our DB board for tripped circuits etc., we inspected to meter box outside and realised that the problem arose from there. Concerned that someone had tampered with the box, we immediately logged a ticket with City Power. Despite the weather, our waiting times on the line where pleasantly short, and we received friendly service, despite contacting at strange hours of the day. We were advised that the TAT was 24-48 hours. We received constant SMS's confirming the status of our ticket. Just before 12h00 our technician and his colleague Tshifiwa Manda had arrived. We received such professional and friendly service from them! They did not leave site until our problem was resolved and power was restored.

You always hear and read many complaints regarding the poor service delivery from City Power. I thought I would share my positive experience, as it is not fair to expect the worse from every call centre agent, or technician